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• 010 / 23451
• Do you have questions?

FAQ

• Is the entrance ticket to the Genoa Aquarium nominal?
  The entrance ticket to the Genoa Aquarium, like the tickets for all the other structures included in the AcquarioVillage (The City of Children and Teens, Bigo and Biosphere), combined included, ARE NOT NOMINAL.
  For tickets purchased online, the name that appears on them is that of the person who made the purchase, or the gift recipient.
  In case of impossibility to carry out the visit, the tickets can therefore be transferred to third parties.
• What is the difference between a FIXED DATE ticket and a FLEXI ticket?
  The FIXED DATE ticket requires, at the time of purchase, the reservation of the date/time slot chosen to carry out the visit. Date and time slot are binding and must be respected.
  The FLEXI ticket is valid for one year from the date of purchase, does not require immediate booking and gives the possibility of making a date/time slot change, avoiding the loss of the ticket in the event of inconveniences.
• I have an unexpected event, can I change the date booked for the visit?
  If you have purchased a FIXED DATE ticket, we are sorry but, as per the conditions of sale, this is not possible.
  If you have purchased an OPEN FLEXI ticket, you can change the date/time slot of the visit once, within 2 hours of the chosen entry time, at the following link: ?
• Are there discounts for disabled people?
  Disabled people with documentation certifying their disability are entitled to a discounted fare ("reduced" ticket).
  The companion of the 100% disabled person is entitled to free entry; in case of online purchase, the companion must go to the cash desk to collect the free ticket, upon presentation of the above-mentioned certification.
  In the case of disabled people aged between 4 and 12, we recommend purchasing the "child" ticket, which is cheaper than the "reduced" ticket.
• I have a small dog, can I bring him with me during the visit?
  Sorry, no animals are allowed inside the Genoa Aquarium with the exception of guide dogs for blind people.
  For information about the dog sitting service in the area, we suggest you contact the IAT (Tourist Reception Information) Porto Antico. (tel.: 010.5572903 - email:
  info@visitgenoa.it)